Last Updated: September 2026
Coss Cutters Toys & Things respects your privacy and is committed to protecting the personal information you provide when using our website.
This Privacy Policy explains what information we may collect, how we use it, and the circumstances in which it may be shared.
Who We Are
Coss Cutters Toys & Things is a toy and children’s products retailer operating in Trinidad and Tobago.
Our website is cosscutterstoysandthings.com.
Information We Collect
When you use our website, place an order, create an account, contact us, or register for one of our services, we may collect information such as:
- Your name
- Billing and delivery address
- Email address
- Telephone or WhatsApp number
- Order and purchase information
- Account information
- Information you voluntarily provide through forms on our website
- Technical information such as your IP address, browser type and information required for website security and operation
Online Orders
When you place an order through our website, we collect the information necessary to process and fulfil your purchase.
This may include your name, contact information, billing address, delivery address, products ordered, delivery or store-pickup selection and order history.
We use this information to process your order, communicate with you about your purchase, arrange delivery or collection, maintain transaction records and provide customer support.
Payments
Online card payments are processed securely through WiPay, our third-party payment provider.
Coss Cutters Toys & Things does not directly collect or store your complete credit or debit card details on our website. Payment information required to complete your transaction is handled through the payment provider’s secure payment environment.
We may receive transaction-related information such as payment status, transaction references and confirmation that a payment was successful.
Birthday Club
If you register a child for the Coss Cutters Birthday Club, we may collect information provided through the registration form, including the parent or guardian’s name and contact details, the child’s name, date of birth and other information voluntarily submitted.
This information is used to administer the Birthday Club and, where consent has been provided, to communicate birthday-related offers, gift ideas, promotions, new products and other relevant information.
A parent or guardian may contact us to request that Birthday Club information be updated or removed.
How We Use Your Information
We may use personal information collected through our website to:
- Process and fulfil orders
- Arrange deliveries and store pickups
- Process and verify payments
- Communicate about orders or enquiries
- Provide customer service
- Manage customer accounts
- Administer the Birthday Club
- Send promotional communications where appropriate and permitted
- Improve the operation and security of our website
- Prevent fraudulent or unauthorized transactions
- Maintain business, accounting and transaction records
- Comply with applicable legal or regulatory requirements
Who We May Share Information With
We do not sell or rent your personal information.
Information may be shared with service providers where reasonably necessary to operate our website and fulfil your transaction. These may include:
- Payment-processing providers such as WiPay
- Website and hosting providers
- WooCommerce and related website services
- Delivery or fulfilment providers where required to deliver an order
- Email, security or other technology providers used to operate the website
Information may also be disclosed where required by law or where reasonably necessary to protect our business, customers or website.
Cookies
Our website may use cookies and similar technologies to provide essential website functionality.
Cookies may be used to remember items in your shopping cart, maintain login sessions, support checkout functionality, remember preferences, improve website performance and help keep the website secure.
Your browser may allow you to control or delete cookies. Disabling certain cookies may affect some functions of the website, including shopping-cart, account or checkout functionality.
Customer Accounts
If you create an account, we store information associated with your account so that you can access relevant features such as your order information and account details.
You are responsible for maintaining the confidentiality of your account credentials.
How Long We Keep Information
We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, including processing orders, providing customer service, maintaining appropriate business and transaction records, resolving disputes and meeting legal, accounting or regulatory requirements.
Protecting Your Information
We take reasonable administrative and technical measures to protect personal information submitted through our website.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Your Information
You may contact Coss Cutters Toys & Things if you would like to request access to, correction of, or deletion of personal information you have provided to us, subject to any information we are required to retain for legitimate business, legal, accounting, security or regulatory purposes.
Third-Party Services and Links
Our website may contain links to or use services provided by third parties. Those third parties may operate under their own privacy policies and practices.
We encourage customers to review the privacy information provided by relevant third-party services when appropriate.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or applicable requirements.
The latest version will be posted on this page.
Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact:
Coss Cutters Toys & Things
Corner Ojoe Road & Brierly Street
Sangre Grande, Trinidad and Tobago
Telephone: 1-868-484-0590
