Last Updated: September 2026
At Coss Cutters Toys & Things, we want you to be happy with your purchase. If there is an issue with an item, please contact us and we will work with you to resolve it.
Returns & Exchanges
Returns or exchanges may be requested within 7 days of purchase or delivery.
To be eligible, the item should:
- Be unused and in its original condition
- Be in its original packaging
- Include all accessories, parts, manuals and other items originally supplied
- Be accompanied by a receipt, order confirmation or other proof of purchase
Items that have been opened, used, assembled, damaged after purchase or are missing parts may not be eligible for return or exchange unless the product is defective.
Defective or Damaged Items
Please inspect your purchase as soon as possible after receiving or collecting it.
If an item is damaged, defective, missing parts or you received the incorrect item, please contact Coss Cutters Toys & Things as soon as possible.
Where appropriate, we may arrange an exchange, replacement or refund after the item has been inspected.
Photographs or other information may be requested to help us assess damaged or defective products.
Online Orders
The same 7-day return period applies to eligible purchases made through cosscutterstoysandthings.com.
For delivered orders, the return period begins from the date the order is delivered.
For Store Pickup orders, the return period begins from the date the order is collected.
Please contact us before returning an online purchase so that we can provide the appropriate instructions.
Refunds
Once an eligible returned item has been received and inspected, we will advise you whether the refund has been approved.
Approved refunds will generally be processed using the original method of payment, where possible.
Processing times for card refunds may vary depending on the payment provider or financial institution.
Original delivery charges are generally non-refundable, except where the return results from an incorrect, damaged or defective item supplied by us.
Exchanges
Eligible items may be exchanged within the 7-day return period, subject to product availability.
If the requested replacement is unavailable, we will discuss the available options with you.
Sale & Promotional Items
Sale or promotional items may be eligible for exchange or return subject to the conditions of the particular promotion and the condition of the item.
Any special terms applicable to a promotion will be communicated at the time of purchase.
Items That Cannot Normally Be Returned
For safety, hygiene and product-integrity reasons, certain items may not be eligible for return once opened or used, unless defective.
This may include products such as personal-care items, products with hygiene considerations, or other items where the packaging or safety seal has been opened.
Any applicable restrictions will be communicated where appropriate.
Return Delivery Costs
Customers may be responsible for the cost of returning an item when the return is due to a change of mind or other reason not caused by Coss Cutters Toys & Things.
Where an item was supplied incorrectly, damaged or defective, we will work with the customer to determine an appropriate return or replacement arrangement.
Proof of Purchase
A receipt, online order confirmation, order number or other acceptable proof of purchase may be required when requesting a return, exchange or refund.
Contact Us
If you have a question about a return, exchange or damaged product, please contact Coss Cutters Toys & Things before returning the item.
Coss Cutters Toys & Things
Corner Ojoe Road & Brierly Street, Sangre Grande
Telephone: 1-868-484-0590
Website: cosscutterstoysandthings.com
