1. How can I place an order?
Browse our products, add the items you would like to your cart and proceed to checkout. Enter your contact and delivery information, select your preferred delivery option and complete your order.
2. What payment methods do you accept?
Online card payments are securely processed through WiPay. Available payment options will be displayed during checkout.
3. How much does delivery cost?
Standard delivery within Trinidad & Tobago is TT$50 per order.
4. Do you offer store pickup?
Yes. Free Store Pickup is available at checkout. There is no delivery charge when you select this option. Please wait until your order has been confirmed as ready for collection before visiting the store.
5 Where is Coss Cutters Toys & Things located?
We are located at Corner Ojoe Road & Brierly Street, Sangre Grande, Trinidad & Tobago.
6. How will I know that my order was received?
Once your order is successfully placed, you will receive an order confirmation. We will contact you if any additional information is required to prepare or fulfil your order.
7. Can I return or exchange a toy?
Eligible returns or exchanges may be requested within 7 days of purchase or delivery. Items should generally be unused, in their original condition and packaging, and accompanied by proof of purchase. Please see our Returns & Refunds Policy for full details
8. What if my toy arrives damaged or has missing parts?
Please contact us as soon as possible. Keep the product, packaging and accessories together and, where possible, provide photographs of the issue so we can assist you.
9. Are all products shown on the website available?
We make every effort to keep our online inventory current. However, availability may occasionally change due to in-store and online purchases. If there is an issue with an item in your order, we will contact you.
10. Can I order a toy as a birthday gift?
Absolutely! We carry toys for different ages and interests. You can browse by age or category to help find something suitable.
11. What is the Coss Cutters Birthday Club?
Our Birthday Club helps parents and guardians stay connected with Coss Cutters for birthday specials, gift ideas, new toys and other birthday-related promotions. Registration is available through our Birthday Club page.
12. How can I contact Coss Cutters?
You can contact us at 1-868-484-0590 or through the Contact Us page on our website.
